Shipping and Returns

Payment Terms

Payment is to be made by credit card or PayPal at the time of purchase.
We are unable to accept personal checks, business checks, cashier's checks, money orders, international money orders, bank transfers, or wire transfers as payment.

Orders ship quickly from our warehouse after we receive your order.
We partner with the best known shipping companies like UPS, FedEx, and DHL as well as the US Postal Service.
Delivery to many countries around the world is now available!
Ground shipping methods are used for continental US deliveries.
Free shipping offers apply to ground shipping in the continental US only.
Customers outside the US receive US Postal Service Priority Mail International service.

You are eligible for a refund for items returned in brand new condition within 14 days of the delivery date.
A 25% restocking fee is deducted from the item price(s) to determine the refund amount.
We are unable to accept a ramp for a refund once it has been installed or placed in the water. This policy protects the health of everyone's pets and family.
E-mail returns {at} skamper-ramp-store.com or call our Customer Service Department at 888 442-8361 (US/Canada) to obtain an RMA number. We cannot process returns without this authorization.
All components and accessories included in the original shipment must be returned in the original packaging.
Clearly specify the RMA number on the exterior of your return shipment.
Refund credit will be processed through your payment method within two business days of acceptance of the return shipment.
Shipping and handling charges are non-refundable.
Return shipping charges are the buyer's responsibility.

Please contact us at info {at} skamper-ramp-store.com if you have any questions about these terms. Thanks!